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Claims

What you need to know about submitting a claim to Nonstop.

Nonstop HealthTM Member Claims Process

While the Nonstop Health ™ program is set up to help you pay for a portion of your medical expenses, there may be times when you’ll need to pay up front and be reimbursed later. Nonstop makes every effort to help you avoid these situations. However, if needed, the claims submission process is quick and easy with reimbursement checks typically processed within 7 to 10 days of submission (assuming no processing delays) and mailed out.

How to file a claim online through the Nonstop Exchange or mobile app

Step 1

Log in to the Nonstop Exchange portal (members.nonstophealth.com) or mobile app.

Step 2

Click on the New Claim tab and fill in all of the required information.

Step 3

Upload the proper documentation. For a provider visit, this is an Explanation of Benefits and provider bills. For prescriptions, upload the pharmacy paper bag receipt.*

Step 4

Review your claim and submit! A ticket number will be provided and you will see this appear under the My Tickets tab when you click Submit.

Step 5

Expect a reimbursement or provider payment to be mailed out after a 7-10 day processing period.**

 

*For a claim to be processed the service date you enter on the first page must match the date stated on the uploaded documentation.
**During the peak claims season of December 1-April 1, it may take 14-20 days for Nonstop to process your claim.

If you have questions, please call us at 1-877-626-6057

Member claims

How to file a claim via email, fax or USPS

If you have paid out of pocket or were billed for a medication or medical service you were provided, you will need to submit a claim through Nonstop HealthTM.

To submit a claim, you must fill out a Claims / Reimbursement Request Form and submit it with all the pages of the EOB, bill, and medication receipts or pharmacy receipts for processing.

There are 4 ways to submit a claim through Nonstop HealthTM:

  • You can log onto the Nonstop Exchange and click on “new claim”
  • You can scan and e-mail to claims@nonstophealth.com
  • You can fax to 1-877-463-1175
  • You can mail it to

Nonstop HealthTM Claims
1800 Sutter St.
Suite 730
Concord, Ca 94520

Service provider claims

Service provider claims process

Nonstop is not a secondary insurance, we are a secondary payer. The member’s employer has enrolled in a high deductible plan where Nonstop pays the deductible for them.

To submit a claim, you must fill out a Service Provider Claims Form and submit it with all pages of the EOB and bill for processing.

There are 3 ways to submit a claim through Nonstop HealthTM:

  • You can scan and e-mail to claims@nonstophealth.com
  • You can fax to 1-877-463-1175
  • You can mail it to

Nonstop HealthTM Claims
1800 Sutter St.
Suite 730
Concord, Ca 94520

Questions?

Our support team is happy to help.
Call us at 877.626.6057 or a send an email to clientsupport@nonstophealth.com

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